Shipping & Returns
Shipping
Your satisfaction is our absolute goal! While we do not offer returns or refunds on our custom scented candles, Imaginist Scents wants you to be 100% in love with your purchase! If you’re unsure about your scent combination, be sure to order a scent sample packet first, before buying the full sized product!
If for any reason you are not happy with your purchase, you can email us at info@imaginistscents.com with your questions or concerns, and we will be happy to assist you!
Damaged/Defective Goods
If your candle arrives to you damaged, please contact customer support within 14 days of purchase at Info@imaginistscents.com with the following information, and we will ship you a replacement candle.
Name:
Order Number:
Phone Number:
Photo showing damage:
*All items must be unused.